Provider Resources

Provider Resources



New Password Requirements


In support of WPS’ commitment to securing the personal information of the customers we serve, we are further strengthening the password requirements for WPS Community Manager (WCM), Gateway Express (GE), and Display & Reporting (D&R). The new password requirements will be effective Oct. 3, 2020, after 6 p.m. CT. Carefully review the password requirements listed before deciding on a new password.

The only change to the password requirements at this time is the minimum number of characters your password must be.

  • Passwords expire every 60 days.
  • All passwords must be at least 15 characters.
  • All passwords must contain at least one UPPERCASE letter.
  • All passwords must contain at least one lowercase letter.
  • All passwords must contain at least one number.
  • All passwords must contain at least one special character (,!@#$%^&*()_+|~-=\`{}[:";'?,./).
  • You must change your password before it expires.
  • Passwords cannot be changed more than one time within a 24-hour period.
  • 24 passwords are "remembered" and cannot be reused until 24 others have been used.
  • Account is locked after three unsuccessful login attempts within 60 minutes. The account will remain locked for 180 minutes.

If you have any questions, please contact our EDI Help Desk staff at:

DI Help Desk Team: 800-782-2680 (option 1)
MAC J5: Call 1-866-518-3285 (say "EDI" or press 1)
MAC J8: Call 1-866-234-7331 (say "EDI" or press 1)
Email: edi@wpsic.com

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