To our valued customers, we thank you for doing business with us. We appreciate the confidence you have placed in us and pledge to provide you with friendly service and innovative products. Let us know how we can help you.
1717 W. Broadway
P.O. Box 8190
Madison, WI 53708-8190
View the Madison campus map
WPS offers a secure way for you to send us any questions you might have, including those related to your health or customer account. To access secure messaging, log in to your online account. Register now if you don’t have an account.
Monday–Friday, 7:30 a.m.–5 p.m. (CT), unless otherwise noted.
Need assistance choosing or signing up for a health plan? Contact us based on the type of plan you’re interested in.
Medicare supplement plan
WI: 800-236-1448
IL: 800-236-1448
FL: 800-236-1448
Other states: 800-236-1448
Individual health insurance plan
WPS: 800-332-1398
WPSIndividualSales@wpsic.com
Medicare prescription drug plan
800-731-0459
WPS Medicare agent sales support
800-748-0582
MedicareAgent@wpsic.com
Short-term health plan
800-332-0893
WPSIndividualSales@wpsic.com
Small group health plan
800-332-1398
small.group.quotes@wpsic.com
Large/self-funded group health plan
866-297-4977
employer.solutions@wpsic.com
Monday–Friday, 7:30 a.m.–5 p.m. (CT), unless otherwise noted.
To reach customer service, please select the line of business indicated on your WPS ID Card. If you are not a current customer or do not have your ID Card, please use the contact information for your plan listed here.
Individual and Family Health Plans
Medicare Supplement Plans
Group Health Plans through your employer
Mail your claims to:
WPS
P.O. Box 21341
Eagan, MN 55121
Administrative Services (WPS Powered By Auxiant)
Mail your claims to the address on the back of your card.
Attention providers:
The contact information on this page is for the WPS Health Insurance/WPS Health Plan commercial insurance division. Please see below for the correct website based on your inquiry.
WPS Provider Contact Center
Paper Claims and Corrected Claims
The EPIC Life Insurance Company®
P.O. Box 21341
Eagan, MN 55121
Family Care
c/o WPS
P.O. Box 211595
Eagan, MN 55121
UCare
P.O. Box 211522
Eagan, MN 55121
WPS
P.O. Box 21341
Eagan, MN 55121
WPS Powered By Auxiant
WPS
P.O. Box 21341
Eagan, MN 55121
Additional Contact Information
Correspondence (medical records, notes, etc.)
Wisconsin Physicians Insurance
P.O. Box 8190
Madison, WI 53708-8190
EDI (Electronic Data Interchange)
800-782-2680 (option 1)
Monday–Friday, 7:55 a.m.–4:30 p.m. (CT)
Visit our EDI Resource Center for more detailed contact information.
iExchange
Integrated Care Management
800-333-5003
Fax (prior authorization): 608-226-4777
Provider Appeals
P.O. Box 7062
Madison, WI 53707-7062
WPS Credentialing
ProviderCredentialing@wpsic.com
Fax: 920-490-6955 or 608-221-5479
To become a preferred/participating provider, please click on the link below and follow the prompts.
Become a preferred/participating provider
For Chiropractic contract questions for Jan. 1, 2024 and after, please contact Fulcrum Health. The contact info is below:
877-886-4941
providerservices@fulcrumhealthinc.org
763-204-8544
Contact your WPS Account Manager for questions for groups that have plans through our WPS Powered by Auxiant partnership. For all others, please see below.
Eligibility and Billing
888-915-5618
Questions about the website or data dashboard
888-915-5477
Monday–Friday, 8 a.m.–4 p.m. (CT)
Please be at your computer when you call.
