WPS Off-Schedule Maintenance
WPS will be performing off-schedule maintenance on Thursday, March 4, from 6 p.m. to 8 p.m CT. The outage will impact all transaction exchanges via WPS Community Manager and Gateway Express. The outage does NOT impact exchanges via Secure-EDI Gateway or BBS. We apologize for any inconvenience and thank you for your patience.
Changes for Real Time Transaction 270/271 Eligibility Coming in the First Quarter of 2021
WPS will be deploying new segments on 271 responses for Real Time Eligibility. The changes are as follows:
Impacted Transactions
270/271 Real Time Transactions
Affected Lines of Business
TRICARE for Life
TRICARE Overseas
TRICARE East
We appreciate your patience while we complete this project. If you have any questions or concerns, please contact the WPS EDI Help Desk at 800-782-2680 or edi@wpsic.com.
Attention: Trading Partners
An issue was discovered following the October systems release installed Friday, Oct. 2, at 5 p.m. EDI claim files larger than 1.6 MB are being rejected by the Combined Common Edits/Enhancements Module (CCEM). This rejection prevents 277CA generation, and the 837-claim file will not get loaded to our backend system for adjudication. This issue has been reported to the Shared System Maintainer; there is no ETA for resolution at this time.
Please do not resend any files that did not generate a 277CA after 5 p.m. on Friday, Oct. 2. Those files will be processed with the original receipt date after the issue has been resolved.
Until the issue has been fixed, please send files that are less than 1.6 MB in size to receive a 277CA acknowledgement.
We apologize for any inconvenience this may have caused.
The WPS Corporate Services–EDI department has a dedicated team whose primary function is to consult and serve providers regarding Electronic Data Interchange (EDI) use. Our team is experienced in dealing with a variety of provider specialties, billing services, and software vendors.
We continue to offer and improve our superior EDI software products based on our Trading Partners’ needs, as well as our supplemental EDI products, such as Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), and real-time eligibility and claim status transactions
WPS Health Insurance has years of experience in EDI transaction processing. We provide EDI services to our Trading Partners for WPS Health Insurance, TRICARE East Region, TRICARE Overseas, TRICARE For Life, Medicare MAC J5 Parts A and B, MAC J8 Parts A and B, WPS Health Plan, Aspirus Arise, and the Department of Veterans Affairs (VAPC3) contracts.
We look forward to working closely with all of our Trading Partners to provide excellent EDI service and support today and into the future. Providers who are interested in becoming an EDI Trading Partner with WPS should contact our EDI team.
