Provider Resources

Help Desk Closures EDI

Help Desk Closures

In order to ensure high quality and consistency in the service we provide, our EDI lines are closed for training between 8:30 a.m. to 10:30 a.m. CT (9:30 a.m. to 11:30 a.m. ET) on the first four Fridays of each month. If a month has a fifth Friday in it, there will not be a closure on that day. Representatives handling calls for EDI will be unavailable during these closures. The IVR and portal will be available during this time.

WPS EDI will also be closed in observance of the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Day

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