Provider Resources

Help Desk Closures EDI

Help Desk Closures

In order to ensure high quality and consistency in the service we provide, our EDI lines are closed for training from 7:30 a.m. to 3:30 p.m. CT on the third Friday of every month, except for the months of February and June. During those months, closures for training will be on Feb. 24 and June 23. Representatives handling calls for EDI will be unavailable during these closures. In addition, the GHA EDI line will be closed from 9:30 a.m. to noon CT (10:30 a.m. to 1 p.m. ET) on Wednesday, March 1, 2023, to allow our employees to attend a company meeting. The IVR and portal will be available during this time.

WPS EDI will also be closed in observance of the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Day

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