In support of WPS’ commitment to securing the personal information of the customers we serve, we are further strengthening the password requirements for WPS Community Manager (WCM), Gateway Express (GE), and Display & Reporting (D&R). The new password requirements will be effective Oct. 3, 2020, after 6 p.m. CT. Carefully review the password requirements listed before deciding on a new password.
Security Alert: WPS Health Solutions and WPS Health Insurance are aware of a phishing scam which appears to come from invoice@wpsic.com. A sample of the email is shown here. Do not reply to this message. Simply delete it.
Electronic Remittance Advice (ERA) enrollment forms are now available for use in the WPS Government Health Administrators Portal. WPS EDI will be accepting both paper and online ERA enrollment forms for a period of 30 days. After the initial 30-day period has lapsed, effective Oct. 21, 2020, WPS EDI will only be accepting ERA enrollments submitted online via the WPS Government Health Administrators Portal.
Due to the volume of ERAs and EFT enrollments WPS receives, processing could take up to 30 days after WPS receives an enrollment. Our dedicated team works diligently to process enrollments in the order they are received. We appreciate your patience and will continue to provide the best service possible to meet the demanding needs of our providers.
Update: WPS Bulletin Board System and MOVEit Gateway discontinuation now on hold until further notice
Effective immediately, the discontinuation of the WPS Bulletin Board System (BBS) and the MOVEit Gateway transition are on HOLD while we focus on improvements for the new system.
Attention, Trading Partners: RESOLVED!
Possible delay in 835s and 837s 999/277CA responses for all lines of business for the afternoon of Sept. 23 through early morning Sept. 24, 2020.
WPS EDI identified a delay in 835 outbound files and X12 inbound processing for 837s 999/277CA responses for Aug. 25-27, 2020. This affected trading partners for all lines of business. These files were all up to date as of 10 a.m. on Sunday, Sept. 27, 2020. We appreciate your patience and apologize for any inconvenience this may have caused.
The WPS Corporate Services–EDI department has a dedicated team whose primary function is to consult and serve providers regarding Electronic Data Interchange (EDI) use. Our team is experienced in dealing with a variety of provider specialties, billing services, and software vendors.
We continue to offer and improve our superior EDI software products based on our Trading Partners’ needs, as well as our supplemental EDI products, such as Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), and real-time eligibility and claim status transactions
WPS Health Insurance has years of experience in EDI transaction processing. We provide EDI services to our Trading Partners for WPS Health Insurance, TRICARE East Region, TRICARE Overseas, TRICARE For Life, Medicare MAC J5 Parts A and B, MAC J8 Parts A and B, Arise Health Plan, Aspirus Arise, and the Department of Veterans Affairs (VAPC3) contracts.
We look forward to working closely with all of our Trading Partners to provide excellent EDI service and support today and into the future. Providers who are interested in becoming an EDI Trading Partner with WPS should contact our EDI team.
