WPS Secure EDI unavailable on Jan. 30 for upgrades
The WPS Secure EDI website/SFTP server/file transfer system (https://secure-edi.wpsic.com or IP Address 12.181.161.9) will be unavailable on Jan. 30, 2021, from 8 a.m. to 4 p.m. CT so that WPS can complete software upgrades.
sFTP users shouldn't see any changes. However, if you use the site for your file transfers, you'll need to note a few changes.
WPS EDI Technical Alert: Tuesday, Jan. 19, 2021
WPS EDI experienced issues with both our WPS Community Manager (including Gateway Express) and Secure-EDI servers this morning that impacted our trading partners' ability to connect to the systems and exchange files. This issue affected both real-time and batch file submission. The servers/services have been restarted and connectivity is restored. The long-term plan to mitigate similar issues in the future includes upgrades for WPS Community Manager (tentatively scheduled for late spring/early summer) and Secure-EDI/MOVEit (rescheduled for Jan. 30).
Attention: Medicare GHA J5N, J5A, J8A, J8B
WPS EDI has an unscheduled production delay that started about 2:45 a.m. CT on Tuesday, October 13, 2020. This affected trading partners for Medicare lines of business. This impacts all connectivity’s through BBS, Secure-edi and Gateway EDI. Transactions including 999s and 277CAs are now on hold. We will provide an update as soon as we can. We appreciate your patience and apologize for any inconvenience this may have caused.
Attention: Trading Partners
An issue was discovered following the October systems release installed Friday, Oct. 2, at 5 p.m. EDI claim files larger than 1.6 MB are being rejected by the Combined Common Edits/Enhancements Module (CCEM). This rejection prevents 277CA generation, and the 837-claim file will not get loaded to our backend system for adjudication. This issue has been reported to the Shared System Maintainer; there is no ETA for resolution at this time.
Please do not resend any files that did not generate a 277CA after 5 p.m. on Friday, Oct. 2. Those files will be processed with the original receipt date after the issue has been resolved.
Until the issue has been fixed, please send files that are less than 1.6 MB in size to receive a 277CA acknowledgement.
We apologize for any inconvenience this may have caused.
The WPS Corporate Services–EDI department has a dedicated team whose primary function is to consult and serve providers regarding Electronic Data Interchange (EDI) use. Our team is experienced in dealing with a variety of provider specialties, billing services, and software vendors.
We continue to offer and improve our superior EDI software products based on our Trading Partners’ needs, as well as our supplemental EDI products, such as Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), and real-time eligibility and claim status transactions
WPS Health Insurance has years of experience in EDI transaction processing. We provide EDI services to our Trading Partners for WPS Health Insurance, TRICARE East Region, TRICARE Overseas, TRICARE For Life, Medicare MAC J5 Parts A and B, MAC J8 Parts A and B, WPS Health Plan, Aspirus Arise, and the Department of Veterans Affairs (VAPC3) contracts.
We look forward to working closely with all of our Trading Partners to provide excellent EDI service and support today and into the future. Providers who are interested in becoming an EDI Trading Partner with WPS should contact our EDI team.
