Weekend Maintenance: UPDATE

WPS is addressing issues encountered with the change deployed this past weekend (Sept. 14–15). File processing may be delayed while we work to resolve the issues.

Attention:

We are experiencing very high call volumes related to a notification that was previously sent to Medicare trading partners. If you are calling regarding the notification for the Medicare EDI Gateway transition to Business Connect, we would like to clarify this transition only impacts the following Jurisdictions: MAC J5, MAC J8, and MAC J5 National Medicare EDI Gateway Users. This does not affect DDE nor any other non-WPS MAC jurisdictions. If you received notification you may be involved in this transition but are not part of these previously mentioned jurisdictions, you are not impacted and no further action is required. Thank you.

Attention:

WPS is currently receiving a large volume of ERA and EFT enrollments, as well as a high call volume related to ERAs and EFTs. Enrollment processing may take 30 or more days after WPS receives the enrollment from CAQH. WPS is working very diligently to process the enrollments in the order they are received. Repeated contact attempts will result in longer processing times.

Attention:

The process to register for TRICARE Overseas 835 transactions is under construction. To receive 835 transactions for Medicare, please contact the EDI Help Desk to begin your enrollment.

Medicare J5: 866-518-3285 (say "EDI" or press 1)
Medicare J8: 866-234-7331 (say "EDI" or press 1)

Updates coming soon!