EDI Gateway Outage Notice: Nov. 9-10, 2019
WPS Gateway Express and WPS Community Manager (E3) will be unavailable from 6 p.m. CT on Saturday, Nov. 9, until noon on Sunday, Nov. 10, 2019, so that we can complete system maintenance.
We appreciate your patience during this outage and look forward to providing continued system improvements to our trading partners.
NOTE: This outage does not impact the WPS Secure EDI website/SFTP server/file transfer system or Medicare EDI Gateway (MEG).
Unplanned System Outage Notice—WPS Community Manager
Attention: WPS EDI Trading Partners
On Tuesday, Nov. 5, 2019 at approximately 12 a.m. Central time, an unplanned system outage occurred during a WPS Network Maintenance. All systems were restored on Tuesday, Nov. 5, 2019 at approximately 7 a.m. Central time.
If you are a trading partner using the following systems to exchange EDI files and/or transactions, you may have been affected. Those systems include WPS Community Manager, Partner Express, SFTP transmissions, SOAP (real-time) transactions, and BBS.
WPS EDI will review any files received to determine if recovery is necessary; real-time transactions will not be recovered. An update will be sent Tuesday, Nov. 5, 2019 around noon Central time.
We apologize for any inconvenience this may have caused.
The WPS Corporate Services–EDI department has a dedicated team whose primary function is to consult and serve providers regarding Electronic Data Interchange (EDI) use. Our team is experienced in dealing with a variety of provider specialties, billing services, and software vendors.
We continue to offer and improve our superior EDI software products based on our Trading Partners’ needs, as well as our supplemental EDI products, such as Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), and real-time eligibility and claim status transactions
WPS Health Insurance has years of experience in EDI transaction processing. We provide EDI services to our Trading Partners for WPS Health Insurance, TRICARE East Region, TRICARE Overseas, TRICARE For Life, Medicare MAC J5 Parts A and B, MAC J8 Parts A and B, Arise Health Plan, Aspirus Arise, and the Department of Veterans Affairs (VAPC3) contracts.
We look forward to working closely with all of our Trading Partners to provide excellent EDI service and support today and into the future. Providers who are interested in becoming an EDI Trading Partner with WPS should contact our EDI team.