Alert: Processing delays
We are currently experiencing a delay in processing 835s, 999s, 277s and 277CAs for all WPS lines of business. We are working to resolve the problem as quickly as possible.
Attention: WPS VA Trading Partners
We are currently experiencing an issue that is causing WPS/VA 835 ERA files containing HIPPS codes to pend to our correction queue in error. A fix is scheduled to deploy today (Thursday, Jan. 16, 2020). We apologize for any inconvenience this may have caused.
Attention TRICARE East Region Providers/Trading Partners
If you were enrolled in Electronic Remittance Advice (ERA) for TRICARE East for process dates of Jan. 10–12, there appeared to be an issue with the creation of ERAs for those dates. This issue has now been resolved. We apologize for any inconvenience this may have caused.
Update: All WPS EDI Gateways and EDI Express Enrollment are restored
We appreciate your patience during this maintenance. We apologize for any inconvenience this may have caused.
EDI Gateway Outage Notice: Jan. 18–19, 2020
WPS Gateway Express and WPS Community Manager (E3) will be unavailable from 6 p.m. CT on Saturday, Jan. 18, 2020, until noon on Sunday, Jan. 19, 2020, so that we can complete system updates.
We appreciate your patience during this outage and look forward to providing continued system improvements to our trading partners.
NOTE: This outage does not impact the WPS Secure EDI website/SFTP server/File transfer system or Medicare EDI Gateway (MEG).
Attention Tricare East, Tricare For Life, VA, and WPS Health Insurance submitters:
CAQH has informed WPS that EnrollHub is currently unavailable. Thank you for your patience; we will post updates as they are provided.
The WPS Corporate Services–EDI department has a dedicated team whose primary function is to consult and serve providers regarding Electronic Data Interchange (EDI) use. Our team is experienced in dealing with a variety of provider specialties, billing services, and software vendors.
We continue to offer and improve our superior EDI software products based on our Trading Partners’ needs, as well as our supplemental EDI products, such as Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), and real-time eligibility and claim status transactions
WPS Health Insurance has years of experience in EDI transaction processing. We provide EDI services to our Trading Partners for WPS Health Insurance, TRICARE East Region, TRICARE Overseas, TRICARE For Life, Medicare MAC J5 Parts A and B, MAC J8 Parts A and B, Arise Health Plan, Aspirus Arise, and the Department of Veterans Affairs (VAPC3) contracts.
We look forward to working closely with all of our Trading Partners to provide excellent EDI service and support today and into the future. Providers who are interested in becoming an EDI Trading Partner with WPS should contact our EDI team.