Electronic Remittance Advice (ERA) enrollment forms will be available for use in the WPS GHA Portal beginning July 29, 2020. WPS EDI will be accepting both paper and online ERA enrollment forms for a period of 30 days. After the initial 30-day period has lapsed, WPS EDI will only be accepting ERA enrollments submitted online via the WPS GHA Portal.
WPS EDI Real-Time Alert
What system is impacted?
WPS Community Manager—Real-Time Transactions
Who is impacted?
Trading partners exchanging X12 real-time transactions via connection to WPS Community Manager.
What is changing?
In support of WPS’ commitment to securing the personal information of the customers we serve, the WPS EDI Department will be updating our security posture in the coming months, as it relates to the exchange of X12 files via SFTP. An e-mail containing the details of this change will be sent to the address WPS has on file.
Reason for the change:
To simplify configuration instructions and system maintenance.
Final email sent July 30; system change will be deployed on Thursday, Aug. 6.
Due to the volume of ERAs and EFT enrollments WPS receives, processing could take up to 30 days after WPS receives an enrollment. Our dedicated team works diligently to process enrollments in the order they are received. We appreciate your patience and will continue to provide the best service possible to meet the demanding needs of our providers.
Effective immediately, the discontinuation of the WPS Bulletin Board System (BBS) and the MOVEit Gateway transition are on HOLD while we focus on improvements for the new system.
WPS GHA Portal—ERA Enrollment: UPDATE
We have become aware of a temporary issue with the EDI 835 Enrollment form. We are working as quickly as possible to resolve this. We apologize for any inconvenience. An update will be given as soon as the issue has been resolved.
Attention: TRICARE East Providers/Trading Partners—ERA Issues, July 17–19, 2020
If you are enrolled in Electronic Remittance Advice (ERA) for TRICARE East, you may encounter missing ERAs for checks with a process date of July 17, 18, or 19, 2020. This is unfortunately due to an issue with the creation of ERAs for these dates. WPS is working on the issue. It is not currently known when the ERA files will be available. An update to this will be sent once the files have been made available.
Attention All Trading Partners: WPS System Alert—Resolved
What is impacted: Network connectivity
When did it happen: Incident started on July 14, 2020 at approximately 1:47 a.m. CT
Status: The connectivity issue was resolved July 15, 2020
X12 Outbound File Delay: RESOLVED
Due to the network issue that occurred on Tuesday, July 14, and was resolved on Wednesday, July 15, there was a delay in the transmission of outbound X12 files. The backlog is now cleared up. We appreciate your patience and apologize for any inconvenience.
Final mailing of PC-ACE upgrade completed
The April 2020 release of PC-ACE (V4.60) was the last mailing of the PC-ACE upgrade or full installation disk. The next release will be July 6, 2020, which should allow time to research and get the internet availability required for the new system.
Attention Trading Partners: Upcoming Password Changes
In support of WPS’ commitment to securing the personal information of the customers we serve, we will be further strengthening the password requirements for WPS Community Manager (WCM), Gateway Express, and Display & Reporting.
When the date of the update is finalized, WPS EDI will send additional communication.
If you have any questions, please contact our EDI Help Desk staff:
CAQH Help Desk: Temporary Limited Hours
The CAQH help desk is temporarily working limited hours, from 12 p.m. to 5 p.m. ET, Monday through Friday. Outbound calling and email support will also be provided on reduced hours.
The EnrollHub portal will be online 24/7.
They are working to restore full service as soon as possible and apologize for any inconvenience this may cause.
The WPS Corporate Services–EDI department has a dedicated team whose primary function is to consult and serve providers regarding Electronic Data Interchange (EDI) use. Our team is experienced in dealing with a variety of provider specialties, billing services, and software vendors.
We continue to offer and improve our superior EDI software products based on our Trading Partners’ needs, as well as our supplemental EDI products, such as Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), and real-time eligibility and claim status transactions
WPS Health Insurance has years of experience in EDI transaction processing. We provide EDI services to our Trading Partners for WPS Health Insurance, TRICARE East Region, TRICARE Overseas, TRICARE For Life, Medicare MAC J5 Parts A and B, MAC J8 Parts A and B, Arise Health Plan, Aspirus Arise, and the Department of Veterans Affairs (VAPC3) contracts.
We look forward to working closely with all of our Trading Partners to provide excellent EDI service and support today and into the future. Providers who are interested in becoming an EDI Trading Partner with WPS should contact our EDI team.