Provider Resources

Provider Resources



Forms and Documents


  • Coding corrections (i.e. corrected diagnosis, corrected billing code, addition/correction of modifier).
    • Disputes of bundling denials require submission of medical records.
  • Corrected claims replace an original claim submission that had incorrect information. For example, you may submit a corrected claim if you need to correct the date of service or add a modifier. All lines from the original claim should be included even if they were correct in the first submission.
  • A corrected claim must be submitted within the timely filing period for claims.

  • Use for timely filing denials, bundling disputes, provider reimbursement, and medical documentation required denials
  • You should submit a claims reconsideration request when you believe a claim was paid incorrectly.
  • Appropriate claim reconsideration requests include, but are not limited to:
    • Amount is different than what provider expected
    • Claim was filed in a timely manner, when provider has proof
    • Difference in Coordination of Benefits (COB) information
  • A claim reconsideration request is not an appeal and does not alter or toll the deadline for submitting an appeal on any given claim.
  • How to Become a WPS Provider
  • If you are a chiropractic provider interested in joining our network, please contact Magellan Healthcare at 952-225-5732.
  • Use for post-service claim denials due to non-compliance with prior authorization requirements or services that are determined to be not medically necessary or experimental, investigational, or unproven.
  • You should submit a provider appeal if you wish to challenge a decision or request an exception.

Appropriate provider appeals include, but are not limited to:

  • Claim denied for lack of prior authorization but prior authorization was obtained.
  • Claim denied for lack of prior authorization but provider believes prior authorization should not be required due to extenuating circumstances.
  • Services denied as not medically necessary or experimental, investigational, unproven, when provider submits clinical documentation to show that the service should not be denied as such.

WPS collaborates with National Imaging Associates, Inc. (NIA), a subsidiary of Magellan Health Services, for evidence-based management of outpatient radiology benefits. NIA offers a unique combination of superior clinical expertise in radiology, operational excellence, and financial strength and stability.

With NIA, you can access the Utilization Review Matrix, quick start guide, imaging authorization, resources, and more. Whether you are submitting imaging exam requests or checking the status of ordered exams, you will discover that NIA is an efficient, easy-to-use resource.

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General

WPS' drug prior authorization program supports evidence-based treatment and is intended to optimize the care provided by practitioners to our customers. Drugs subject to prior authorization may have specific safety issues, may require a higher level of care coordination, may compete with other products that offer similar or greater value, or may require specific testing to identify appropriate patients. The prior authorization process gathers information so that a coverage decision can be rendered.

Requests for specialty drugs are reviewed by our partner, Diplomat. Non-specialty drugs that require review are either reviewed by our Pharmacy Benefit Manager, or, in rare instances, WPS.

Additional Information Concerning Specialty Drugs

As noted above, WPS has engaged Diplomat to assist with specialty drug management. Diplomat will review each treatment plan relative to evidence-based guidelines that may include step-therapy protocols. Diplomat will ensure the specialty drug is provided in the most appropriate, cost-effective setting. This includes self-administration or the home setting depending on the situation. Specialty drugs dispensed without proper authorization will not be reimbursed, and the customer can be balance billed.

A provider can initiate a specialty drug authorization by calling Diplomat at 888-515-1357.

  • To view coverage policies for specialty drugs, click here.

   

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