Provider Resources

Contact EDI

Attention:

We are experiencing very high call volumes related to a notification that was previously sent to Medicare trading partners. If you are calling regarding the notification for the Medicare EDI Gateway transition to Business Connect, we would like to clarify this transition only impacts the following Jurisdictions: MAC J5, MAC J8, and MAC J5 National Medicare EDI Gateway Users. This does not affect DDE nor any other non-WPS MAC jurisdictions. If you received notification you may be involved in this transition but are not part of these previously mentioned jurisdictions, you are not impacted and no further action is required. Thank you.

Arise Health Plan
Aspirus Arise
TRICARE East Region
TRICARE For Life
TRICARE Overseas
Veterans Administration Patient-Centered Community Care (VAPC3)
WPS Health Insurance

EDI Help Desk (toll-free)

For questions about online registration, password resets, how to login, missing files or any other technical concerns:

800-782-2680, option 1
Monday–Friday, 7:55 a.m.–4:30 p.m. CT

1=Family Care and Children’s Waiver Program
2=Veterans Administration
3=TRICARE For Life
4=TRICARE East Region
5=TRICARE Overseas
6=WPS Health Insurance, Arise Health Plan, and Aspirus Arise

EDI Marketing (toll-free)

For questions about EDI enrollment for claims submission, electronic remittance, and electronic funds transfer:

800-782-2680, option 2
Monday–Friday, 7:55 a.m.–4:30 p.m. CT
608-223-3824
Email EDI

MAC J5 (IA, KS, MO & NE) / J5 NATIONAL A

Hotline (toll-free)
866-518-3285 (say EDI or press 1)
Monday–Friday, 7 a.m.–5 p.m. CT

MAC J8 (MI & IN)

Hotline (toll-free)
866-234-7331 (say EDI or press 1)
Monday–Friday, 8 a.m.–5 p.m. ET
608-223-3824
Email Part A
Email Part B