If you previously submitted claims to P.O. Box 981641, El Paso, TX, please use the address below, effective Aug. 1, 2016, for all paper claims and claim related correspondence:
If a customer’s ID card still references the El Paso, TX address, please reference the address above when submitting paper claims.
Electronic claim submission is available to all providers. If you are interested in submitting claims electronically, please contact our Electronic Data Interchange Department (EDI) at 800-782-2680, option 1, from 7:55 a.m. to 4:30 p.m. CT.