Provider Resources

ASO Provider News

WPS is excited to share our expanded Administrative Services Only (ASO) product, as well as answer questions you may have. Please bookmark this page, as it is a valuable resource. This new product will allow us to provide expanded services to self-funded employers. Click to read more.

    Customer(s) will be enrolled with WPS as members. We will use our existing provider networks.

    ID cards

  • ID cards for customers on WPS ASO plans have a logo that specifically states Administrative Services Only.

    Existing ASO groups

  • As existing ASO groups reach their renewal date, they will be transitioned to the partnership platform. Upon transition, new customer ID cards will be issued.
  • New self-funded plans (“administrative services only” or “ASO” plans)

  • New self-funded plans with an effective date on or after Jan. 1, 2022 will be administered through this partnership.

Provider Network Participation and Credentialing

  • Regardless of funding source (ASO or fully insured), WPS products may use the WPS Health Insurance (Statewide PPO) or WPS Health Plan (SelectPlus HMO/POS) networks.
  • There will be no exclusions of existing providers.
  • There will be no additional registration or credentialing of practitioners required.

Provider Reimbursement Rates

  • All claims will continue to be paid according to the fee schedule contained in the Provider Agreement. The contracted reimbursement rate will be applied to the claim before transitioning that claim to the ASO platform to complete adjudication and payment.

Claim Submission

  • There will be no change to the claim submission process for ASO group claims. Claims should be submitted to the payor ID or address on the back of the customer ID card. EDI claims will be handled in the same manner as they are currently.
  • Claims will be adjudicated on Auxiant’s claims platform.
  • While some aspects of how claims are administered will change, we will work diligently to minimize any operational impact to providers and customers.

Claims Status and Member Eligibility

  • WPS providers will continue to access the WPS provider portal to check claims status, obtain ERA (electronic remittance advice) data, and verify customer eligibility for all claims.
  • If you are not currently enrolled in our provider portal, please register. Along with your practice demographics, you will also need to provide information from two recent remittances.
  • Separate payment and remittance advice will be issued for each ASO employer group.

Prior Authorization of Covered Services

  • WPS will continue to require prior authorization of certain medical care services. ASO employers may choose to require or not require authorization services that are contained in the WPS Prior Authorization listing published on our website.

Overpayment and Refund Requests

  • Because the funds must be returned to the ASO employer’s account, ASO groups will be excluded from WPS’ recoupment processes. Instead, Auxiant will issue a request for overpayment refund to the provider. Your prompt cooperation with this request will be appreciated.

Coding Edits

  • Providers may notice small differences in coding edits applied to ASO and fully insured groups. For example, some services not typically allowed by WPS may be paid when processed on the ASO platform. WPS has conducted a thorough evaluation of the edits used in the ASO claim platform to ensure that these differences are minor.

If you have a specific ASO question not addressed on our website, you may email us at Questions related to specific customers, benefits, or claims should be addressed by calling the customer service phone number on the customer's ID or through secure messaging via your provider portal account.


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