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Behavioral Health Services


Please note: the information on this page is provided as a basic reference and should not be considered all-inclusive. Please refer to your Member Guide or Certificate of Coverage for complete details.

See the front of your Customer ID card for a quick summary of when to call, along with the necessary phone numbers to call. Customer Services is available to answer questions to determine if and how services are covered under your benefit plan.

Behavioral health focuses on behaviors, habits, thoughts, and actions that directly impact your mental and physical well-being. Professional services can include individual, group and family counseling, as well as treatment for substance use.

Behavioral health professionals have specialized training to help you understand your problems with an objective, independent viewpoint. They can help identify why you may feel unhappy, depressed, anxious, fearful, or in need of emotional help. They can also prescribe medicine—or connect you with someone who can determine if you need medication.

Coverage for behavioral health care services depends on your health plan benefits. You can login to your customer account or call the number on the back of your customer ID card to determine your eligibility for specific services. Specific services can include patient services, partial hospitalization, intensive outpatient, residential and inpatient levels of care.

Choosing the right behavioral health specialist to help you find ways to improve mental wellness and resiliency is the first step to feeling better.

Find a doctor:
WPS has a provider search tool to help you get started with finding an in-network provider.

If you need any assistance in finding a provider or have questions about behavioral health services, please call the Customer Services number on the back of your customer ID card.

Telehealth services:
If you have a WPS individual or group health plan, you have access to telehealth services from Teladoc®. You can receive care from board-certified psychiatrists, psychologists, or licensed therapists for help with anxiety, eating disorders, depression, family difficulties, and more—from the comfort of your home. Behavioral health services from Teladoc are currently only available for customers age 18 and older.

If you or someone you know is in crisis, these national help lines provide free, 24/7, confidential support. Call 911 if you’re in immediate medical crisis.

Crisis Text Line

  • Text HOME to 741741 to connect with a Crisis Counselor
  • Message on Facebook

National Domestic Violence Hotline

National Helpline for Substance Abuse and Mental Health Disorders

National Suicide Prevention Lifeline

Veterans Crisis Line

  • 1-800-273-8255
  • Veteran or service member with hearing loss, or any person concerned about someone who is: Use your preferred relay service or dial 711 then 1-800-273-8255
  • Veterans Crisis Line responder – Send a text message to 838255
  • Chat online

   

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