Please note: the information on this page is provided as a basic reference and should not be considered all-inclusive. Please refer to your Customer Guide, Summary of Plan Document, or benefit plan for complete details.
See your Customer ID card for the Customer Service phone number and a summary of when to call. Services are available toll-free to answer questions to determine if and how services are covered under your benefit plan.
To obtain the highest level of benefits for an outpatient hospitalization, it's important to follow the requirements stipulated by your policy. Before your next outpatient hospitalization, make sure to verify the following information.
Check into the following:Prior Authorization is a review process which takes place during outpatient service situations, they're enacted according to the requirements of your policy or can be enacted at your request.
A team of medical professionals review prior authorization. They determine if your proposed service is covered in your benefit plan, and if it's medically necessary (as per your plan's definition) for your care.
Before deciding a course of action on a particular outpatient medical service, please check your benefit plan and determine if any prior authorization is required prior to proceeding.
Below are some examples of medical services for which prior authorization is strongly encouraged:To request a prior authorization, please call the phone number listed on your ID card.
Outpatient surgery or services (only if required by your plan) At least three business days in advance