Customer Resources

Outpatient Hospitalization

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Please note: the information on this page is provided as a basic reference and should not be considered all-inclusive. Please refer to your Member Guide or benefit plan for complete details.

See the front of your Member ID card for a quick summary of when to call, along with the necessary phone numbers to call. Member Services is available toll-free at 800-223-6048 to answer questions to determine if and how services are covered under your benefit plan.

Outpatient Surgery

To obtain the highest level of benefits for an outpatient hospitalization, it's important to follow the requirements stipulated by your policy. Before your next outpatient hospitalization, make sure to verify the following information.

Check into the following:

• What hospitals are part of your plan network? Visit Find a Doctor to assist you.
• Will needed followup care, such as nursing home or home health care, be covered by the plan?
• If I have a serious medical problem, will my plan provide someone to oversee care and make sure my needs are met?
• See the back of your Member ID card for a quick summary of when to call along with the necessary phone numbers. Member Services is available toll-free at 800-223-6048 to answer questions to determine if and how services are covered under your benefit plan.
• Understand how your benefit plan handles getting a second doctor's opinion on whether surgery or another treatment is needed. Are second opinions encouraged or required? Who pays?

Prior Authorization

Prior Authorization is a review process which takes place during outpatient service situations, they're enacted according to the requirements of your policy or can be enacted at your request.

A team of medical professionals review prior authorization. They determine if your proposed service is covered in your benefit plan, and if it's medically necessary (as per your plan's definition) for your care.

Before deciding a course of action on a particular outpatient medical service, please check your benefit plan and determine if any prior authorization are required prior to proceeding.

Below are some examples of medical services for which prior authorization are strongly encouraged:

• Durable medical equipment and rentals exceeding $500 (Equipment that is ordered by a doctor for use in the home. These items must be reusable, such as walkers, wheelchairs, or hospital beds).
• Any surgery that ends in "plasty" (e.g., mammoplasty, gastroplasty).
• Sleep studies, polysomnograms for assessment of obstructive sleep apnea.
• Excision or ligation of varicose veins.
• Transplants/implants of body organs, tissue-to-tissue exclusion.
• New medical or biomedical technology (e.g., Positron Emission Tomography (PET) scans).
• Sticky glue into uterine arteries.
• All injections for pain management (e.g., epidurals or facet injections).

To request a prior authorization, fax your request to 1-608-226-4777 or call 800-333-5003.

When to Call WPS

Outpatient surgery or services (only if required by your plan) At least three business days in advance

Helpful Forms

• Prior Authorization Request Form
• Drug Prior Authorization List