Customer Resources

Customer Resources



Choosing the Right Care


When making decisions about the medical attention you need, use your best judgment and take advantage of available health and wellness resources.

Talk to Your Doctor
Calling your primary care physician to describe your symptoms is always a good first step. Many doctors can rearrange their schedules to squeeze patients in for needs which are not emergencies, but need medical attention.

Research Your Symptoms
The Healthwise® Knowledgebase is a useful tool to help you make decisions. This resource contains more than 3,200 topics on health conditions, medical tests, procedures, medications, and everyday health and wellness issues.

Telehealth services

Telehealth is a convenient, affordable way to get treatment for minor medical issues. Any customer with a metal-tier WPS health plan—individual or group1—can take advantage of telehealth services. From Teladoc©, our preferred telehealth provider, you can:

  • Visit with board-certified doctors via phone, mobile device, or computer
  • Get treatment 24/7 on demand or by appointment
  • Talk to doctors without leaving your home or work, reducing exposure to other illnesses
  • Save time and money
  • Get prescriptions available, if necessary
  • See dermatologists or behavioral therapists2

Connect with a licensed physician over the phone or via video consult 24/7/365 Behavioral health and dermatology services are now availably from the comfort of home.

  • Phone: 800-Teladoc (800-835-3262)
  • Computer: Teladoc.com
  • Mobile device: Teladoc app
  • Find more information here

1This service is optional for large and self-funded groups. If you are a group leader for a large or self-funded group, check your policy or talk to an agent for more information on adding this great benefit for your employees. 2Behavioral health and dermatology services are not available with the WPS Short-Term Health Plan. Prices listed in the brochure are subject to change.

Urgent Care

Most health situations do not require emergency medical care. In fact, you can save time and often save money by using one of the many urgent care clinics available to you through your health plan. Examples of conditions for which a visit to urgent care may be appropriate include:

  • Coughs and congestion
  • Diarrhea
  • Ear infections
  • Insect bites
  • Lacerations (deep cuts or wounds that may require stitches)
  • Mild to moderate asthma attacks
  • Rashes
  • Sprains, strains, or deep bruises
  • Sore throats
  • Upper respiratory infection
  • Urinary tract infections

Use the Find a Doctor tool, to locate an in-network urgent care facility near you.

Emergency Room Care

If you have a true medical emergency, you should go to the nearest hospital as fast as possible whether in or out of the service area. It's important for you to know what kind of medical problems are defined as emergencies and how to arrange for ambulance service, if needed. Contact WPS within two business days after emergency admission to a hospital.

Consult your benefit plan for answers to the following questions:
  • How does your plan define "emergency care?" What conditions or injuries are considered emergencies?
  • How does your plan handle "urgent care" after normal business hours? Urgent care is for problems that are not true emergencies, but still need quick medical attention. Check with your plan to find out what it considers to be urgent care. Examples may include sore throats with fever, ear infections, and serious sprains. Call your primary care doctor or your plan's hotline for advice about what to do. The plan may also have urgent care centers for members.
  • How do I obtain urgent care or emergency care if I am out of my network coverage area?
  • How and when should I inform my plan administrator after I receive care?

Seven Corners

Seven Corners is an International Assist Company who offers a worldwide medical network and assistance services outside of the United States. WPS has partnered with Seven Corners to manage the emergency medical care of members who receive this benefit when they leave the United States. Unsure if your plan includes the Seven Corners benefit? Call the number on the back of your WPS ID card and we'll be happy to let you know.

Learn more at the Seven Corners website.

Helpful Forms

Is your doctor in your network?