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Choosing the Right Care

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Choosing the Right Care

When making decisions about the medical attention you need, use your best judgment and take advantage of available health and wellness resources.

Talk to Your Doctor
Calling your primary care physician to describe your symptoms is always a good first step. Many doctors can rearrange their schedules to squeeze patients in for needs which are not emergencies, but need medical attention.

Telehealth services

Telehealth is a convenient, affordable way to get treatment for minor medical issues. Any customer with a fully-insured WPS health plan—individual or group1—can take advantage of telehealth services. From Teladoc Health, our preferred telehealth provider, you can:

  • Visit with U.S. board-certified doctors via phone, mobile device, or computer
  • Get treatment 24/7 on demand or by appointment
  • Talk to doctors without leaving your home or work, reducing exposure to other illnesses
  • Save time and money
  • Get prescriptions available, if necessary
  • See dermatologists or behavioral therapists2

Connect with a Primary Care Provider (PCP)

Primary360 offers convenient access to high-quality primary care that revolves around you—your lifestyle, your needs and your health.

  • Annual checkups and wellness visits by phone or video
  • Dedicated time with your doctor to talk through your medical history, challenges and needs
  • A personalized Care Plan so you can meet your health goals with ease
  • Referrals, prescriptions and lab orders as needed

Connect with a licensed physician over the phone or via video consult 24/7/365 Behavioral health and dermatology services are now available from the comfort of home.

1This service is optional for self-funded groups. If you are a group leader for a self-funded group, check your policy or talk to an agent for more information on adding this great benefit for your employees. 2Behavioral health, dermatology, and Primary360 services are not available with the WPS Short-Term Health Plan. Prices listed in the brochure are subject to change.

Urgent Care

Most health situations do not require emergency medical care. In fact, you can save time and often save money by using one of the many urgent care clinics available to you through your health plan. Examples of conditions for which a visit to urgent care may be appropriate include:

  • Coughs and congestion
  • Diarrhea
  • Ear infections
  • Insect bites
  • Lacerations (deep cuts or wounds that may require stitches)
  • Mild to moderate asthma attacks
  • Rashes
  • Sprains, strains, or deep bruises
  • Sore throats
  • Upper respiratory infection
  • Urinary tract infections

Use the Find a Doctor tool, to locate an in-network urgent care facility near you.

Emergency Room Care

If you have a true medical emergency, you should go to the nearest hospital as fast as possible whether in or out of the service area. It's important for you to know what kind of medical problems are defined as emergencies and how to arrange for ambulance service, if needed. Contact WPS within two business days after emergency admission to a hospital.

Consult your benefit plan for answers to the following questions:
  • How does your plan define "emergency care?" What conditions or injuries are considered emergencies?
  • How does your plan handle "urgent care" after normal business hours? Urgent care is for problems that are not true emergencies, but still need quick medical attention. Check with your plan to find out what it considers to be urgent care. Examples may include sore throats with fever, ear infections, and serious sprains. Call your primary care doctor or your plan's hotline for advice about what to do. The plan may also have urgent care centers for members.
  • How do I obtain urgent care or emergency care if I am out of my network coverage area?
  • How and when should I inform my plan administrator after I receive care?

Helpful Forms

Is your doctor in your network?