Customer Resources

Customer Resources

Customer Navigation

Eligibility and Benefit Questions

At this time, only Subscribers can access their online Member Guide. After you log in to the Customer portal, navigate to Documents > Search your Documents. Select the Document Type of Member Guide/Benefit Booklet from the drop-down listing and change the From date to a date before your effective date and click Search.

We display the most current eligibility data on file. Just log in to your Customer account, select Benefit & Claim Information, and then select the Plan Benefits link. The policy effective date is located under the Benefits section of the page.

It could be that you have a future effective date. You will need to enter that date (or a later date) when using your online account tools.

The drug benefit will display as Not Applicable (N/A) because it is covered under your medical benefit.

Please contact our Customer Service line to resolve your questions on benefit information. Toll-free: 800-223-6048. Monday-Friday, 7:30 a.m.-5 p.m. (CT).


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