Account Information

Active customers and eligible dependents (generally dependents over the age of 18 can register for an online account).

For WPS Health Insurance and WPS Health Plan customers, your user ID must be at least six characters, and no more than 20. Spaces cannot be used.

For WPS Administrative Services customers, your user ID has no limitations or requirements.

For WPS Health Insurance and Health Plan customers, your password must be:

• At least nine characters long (no more than 20), and must contain at least
• One letter
• One number
• One of the following special characters:
  (pound signs (#), dollar signs ($), percent signs (%), ampersands (&), underscores (_), or hyphens (-)).

It may help you remember your password if you think of the numerical and special characters as letter symbols, or use a short sentence as the password.

Example: MyPa$$w0rd.
(Do not use this specific example). This example uses 10 characters, has lowercase and uppercase letters, includes two special characters (two dollar signs) and a number (zero).

For WPS Administrative Services customers, your password must be:

• At least five characters long, and must contain at least
• One letter
• One number

• Full name
• Customer (or Subscriber) number
• WPS ID card
• Date of birth

When you are registering, review the registration form to make sure your name and date of birth are correct. If this is not the issue, it could be your effective date.

If your effective date has not yet occurred, you will need to wait until your effective date before you can be considered an active customer, and able to register for online access.

If none of the above apply, please contact Customer Service: 888-915-5477 or 888-915-2493 (for WPS Administrative Services customers only), 7:30 a.m.–5 p.m. CT (M-F).

When you call, please be at your computer with the WPS site on screen.